This document contains the Terms and Conditions of Pachesham Golf Centre and does not include or encompass any other third party sub contractors that may be operating on the site. Their terms and conditions would be entirely independent/additional and as such we ask all customers to make sure they are happy with any such third party policies before making purchases or signing up to any marketing. 

How We Collect Information:

We obtain information about you in a number of ways when you use our website, for example, when you contact us via our contact form, sign up to our online bookings system or register to receive emails from us.

The Type of Information, that is collected;

  • Contact Information: If you register for online bookings, the personal information we collect might include name, email address and phone number.
  • Transactional information: If you make an online payment/purchase with us, you will be redirected to a third party payment processor, who specialises in secure online processing of credit/debit card transactions.
  • Other information you provide to us: such as in online forms, registration or competitions.
  • Online usage information: When you visit or browse our website/s, information about that visit.Most websites you visit will use cookies in order to track the performance and visits to a site in order to make improvements for the user. Our websites www.pacheshamgolf.co.uk and https://pacheshamgolf.simplybook.it/v2/# may from time to time use cookies to monitor its usage. These cookies however do not store any personal information about you or your computer. In the same way our site may also make use of Google Analytics for online visitor tracking, you can read more about Google’s own privacy policy at: https://policies.google.com/privacy. 

What We Do with the information we gather:

We will only use your personal information for legitimate business purposes to administer your bookings account or to provide the services you have requested from us.

These will include some or all of the following:

  • To provide you with the, information, customer service, products and services that you request from us.
  • To send you service messages by text or email, in response to your requests.
  • To manage your Simply Book Account including sending reports/information concerning your bookings.
  • To administer any promotion or competition that you enter via our website.
  • To verify you are aged 16 or over
  • When you consent and opt in, to provide you with information about goods and services by email.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard. You do not have to give us any of your personal information, however we would be unable to safeguard your account if you gave us limited or incorrect information and you are unlikely to receive our full customer experience if we are unable to correctly identity or communicate with you.

We will not share your information for marketing purposes with third party companies outside Pachesham.

Marketing

If you have given us consent, we’ll send you marketing messages by email with information/updates about our services, latest news, products, exclusive offers and events. Customers who consent to receiving marketing emails will always have the option to ‘unsubscribe’ at any time via a link at the bottom of every email they receive.

Online customers enquiries are NOT automatically added to any marketing database and will not be sent unsolicited email marketing without first being asked if they would like to ‘opt in’ to receive marketing material

If you give us feedback/reviews, we may use it to improve our services and we may publish it on or offline to promote our business and our services.

Keeping your information

We’ll hold on to your information for as long as you have an account/s with us, or as long as is needed to be able to provide the services to you that your have requested. If reasonably necessary or required to meet legal or regulatory requirements we may also keep hold of some of your information as required, even after you have closed your account/s or it is no longer needed to provide the services to you.

Please note: Historical Range Members Card Accounts automatically closed at the end of each financial year if they had been inactive for more than 6 months at that date. Where upon any unused credit was lost; credit having no cash value or being transferable. (November 2021 update: As during 2020 and the Covid Pandemic we saw extradordinary disruptions to business, we have honoured certain expired cards to January 2022), however thereafter all range cards are now no longer valid.  A full marketing campaign of e-newsletters, social media posts and direct emails to card holders were sent out to all our registered contacts inviting them to transfer credit over to the online system. If you did not register any contact details with your card or changed your details without informing us or did not respond to any of these correspondences during 2020, we cannot be held responsible for the loss of credit.)

Controlling your personal Information

You have access to your personal information and the onus is on you to make sure it  is accurate and up to date. If you wish to delete or make changes to your personal details, you can do so at any time. We request you consent to agree to receive emails, thereby you are kept up to date of all information at Pachesham. If you consent but latterly decide otherwise you can  ‘unsubscribe’ at any time by following the link in our emails.

You have the right under data protection law to access information held about you and you can do so by contacting us at enquiries@pacheshamgolf.co.uk.

Your rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this privacy notice).
  • The right to request access to the personal information held about you.
  • The right to rectify inaccurate or incomplete personal data.
  • The right to request that we delete your data.
  • The right to withdraw consent and stop direct marketing messages.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.Sharing your information: We will endeavour to keep your details safe and will never sell your data on to any third parties. However, we do share data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
  • Payment service providers, whom we partner to process your purchases.
  • Professional service providers, such as mail chimp, and our website hostswho provide the platforms from which we deliver our information sources.
  • Additional onsite companies whom we partner, and online companies approved by you, such associal media sites.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our websites www.pacheshamgolf.co.uk and https://pacheshamgolf.simplybook.it/v2/# We therefore encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

Children

We aim to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ask your parent or guardian’s permission before you provide us with personal information.

Changes to our terms and  conditions/privacy policy:

From time to time we may change our terms  and conditions,  reserving the right to increase prices and parameters of services offered due to overhead costs or otherwise.  Our privacy policy may also change to reflect how we are processing your data. We will always update the privacy policy on our website, so please try to read it when you visit the website. This privacy policy was last updated in Nov 2021.

Contact Us

If you have any other questions relating to your privacy with Pachesham Golf Centre, please contact enquiries@pacheshamgolf.co.uk or call 01372 843453.

Pachesham Golf Centre, Oaklawn Road, Leatherhead Surrey KT22 0BP.